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Important Information about Improvements to NASW Member Liability Insurance
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Important Information about Improvements to NASW Member Liability Insurance

Dear Member,

I'm pleased to tell you that on September 14, 2012, NASW Assurance Services (NASW ASI) unveiled an enhanced Professional Liability Insurance Program that's better than ever. This is the only program endorsed by NASW, and it offers you many new and attractive benefits:

  • Significant new discounts: 5% for applying online or by phone and 10% for attending a CEU risk management training that is sponsored by NASW ASI and NASW.
  • Access to insurance licensed customer services representatives at CPH and Associates, our new NASW-endorsed program administrator. CPH offers expanded hours of operation, including convenient evening and Saturday hours.
  • State-of-the-art website services equipped to handle individual quotes, online enrollment, and real-time certificate of insurance downloads.
  • The “A” rated financial stability and backing from Lloyd’s, London. With more than 300 years of experience, Lloyd’s, London has grown to become the world's specialist insurance market in 200 nations, with an unparalleled reputation in the industry.
  • Access to knowledgeable legal counsel on a Risk Management Helpline.
  • Expanded policy limits, benefits, and coverage for you, at very competitive group rates.
  • Coverage features that are uniquely appropriate for social work practitioners, such as subpoena coverage and student practicum coverage.
  • $35,000 Licensing Board Defense Coverage automatically included, increased from $5,000.
  • Prior Acts Coverage included, which makes new, enhanced program benefits retroactive to your current NASW policy initiation date, provided you had continuous NASW coverage and your application is approved during underwriting.

Perhaps most importantly, only members enrolled in our NASW-endorsed Professional Liability Program are protected by a dedicated advocacy team working on your behalf. No other liability insurance program has the oversight provided by NASW ASI, NASW’s wholly-owned subsidiary. NASW ASI serves as your program manager, working with experienced partners like CPH and Associates and Lloyd’s, London to provide you with the best product and service offerings possible. For more than 40 years, we have managed professional liability insurance for NASW members.

Our efforts serve you by:

  • Controlling the administrative costs to keep your premium costs low.
  • Customizing benefits to stay current with the needs of our profession.
  • Advocating on your behalf if you’re unfairly denied access to coverage or renewal.
  • Managing the insurance partnership and making sure your voice is represented.

This is insurance by and for social workers. Instead of working on behalf of corporate shareholders, NASW ASI works to serve you and the social work community.

CPH and Associates is now NASW’s new Professional Liability Program administrator. They’ll provide NASW members with excellent customer service and will handle your policy application, coverage continuation, and administrative services. With over 25 years of experience, CPH specializes in providing liability insurance customer service for social workers and mental health professionals.

American Professional Agency (APA) is no longer authorized or endorsed to administer the NASW-endorsed Member Professional Liability Program. APA may try to contact you about renewing with their program. Please be advised that their program is not supported by NASW, nor is any other professional liability insurance company program. If you renew through APA, we will no longer be able to advocate on your behalf and keep your premium costs low. Additionally, the enhanced benefits described above are only available through our NASW-endorsed program with Lloyd’s, London backing, and administered by CPH and Associates.

You may have received information from APA that’s in conflict with our NASW-endorsed program announcement. For answers to your questions, please go to or call our NASW-endorsed program administrator at 800-875-1911.

Whether you are ready to continue your liability coverage with NASW’s improved and enhanced Program or you’re interested in enrolling in this outstanding liability coverage for the first time, you can take advantage of the new discounts and have confidence that NASW ASI and its capable Program partners will make the process incredibly easy.

For up-to-the moment information about the enhanced NASW members-only Professional Liability Program and to apply or continue NASW-endorsed coverage, please visit or call CPH and Associates at 800-875-1911 (customer service hours: Monday & Friday, 8:30 am – 5 pm Central time; Tuesday, Wednesday & Thursday, 8:30 am – 9 pm Central time; Saturday, 10 am – 5 pm Central time). You can obtain an online quote or see the rate in the printable application form here. For answers to frequently asked questions, click here.

We look forward to continuing to provide you with the best possible professional liability insurance at very competitive group rates – you can have peace of mind knowing that your coverage is provided by the organization that you trust and that cares about you.


Elizabeth J. Clark, PhD, ACSW, MPH
Executive Director

P.S.  I personally want to thank you for being our member and adding strength to our efforts to advocate on your behalf and that of all social workers in our country. I appreciate you and all the good you do for others. Again, if you have any questions about our enhanced insurance, visit or click here for answers to frequently asked questions. For NASW membership assistance, call NASW Member Services at 800-742-4089 (Monday – Friday, 9:00 am – 9:00 pm Eastern time).

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